Mobile Service Program: Have Skills, Will Travel
“We’ll go wherever we are needed and send whoever we have to send to get the job done. It’s all about taking care of the customer, whatever it takes.”
That may be a little too long for a slogan on the bottom of a business card, but it does just fine as the promise behind Mickey Truck Bodies’ Mobile Service Program, says Larry Jacobs, Mickey Customer Service Representative.
The Mobile Service Program features 2 dedicated trailers manned by a 2-member crew of full-time, fully-trained Mickey employees, including a certified welder. “The program is designed to provide on-site assistance and repair that requires specific Mickey expertise at the customer’s facility,” explains Jacobs. The crews are available 24/7 and will travel as far as necessary, although longer trips may require air travel in lieu of the mobile unit. Recent calls have sent the mobile units to customer facilities in Boston, Birmingham and St. Louis.
Inside the custom service trailers all the required tools and equipment are secured on shelving and racks and in boxes. “The trailers are equipped with everything we would need for any situation we encounter,” according to Jacobs. “The is a valuable service that our customers can and do rely on. The crew members are hand-picked for the specific repair job to ensure the customer gets the best possible on-site service and expertise.”
For more information on Mickey’s Mobile Service Program, contact Larry Jacobs at 336-888-2218.