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In-Sink 2.0: 12 keys to success

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By Matt Sink, CEO
Mickey Truck Bodies has been privately owned by the Mickey family since it was founded in 1904, and is now in its fourth generation of family ownership and day-to-day operation. Like all great and enduring companies, throughout our history we have shifted our business strategies and operational practices countless times. Certainly this year, with all the changes and restrictions brought on by the Covid-19 pandemic, it has been anything but “business as usual” as we strive to keep our employees safe and our customers happy. We are working differently.

However, while we have changed our strategies, our products, and our services over the years to meet and exceed market demands and customer needs, we have always preserved our company’s core values and corporate culture. We never have, and never will, waver from the principles that make us a successful enterprise. In this strange and unpredictable year, we sat down and thought through the past, present and future keys to our success. Here’s the list:

Mickey Truck Bodies’ 12 Keys to Success

1.EARN TRUST … of your teammates, your customers, and your business partners by listening … and then doing what you say you are going to do

2. CUSTOMER FOCUS … be solution oriented. Build relationships that offer value.

3. COMMIT … to getting the job done right the first time. (See Key #1)

4. OWNERSHIP … accept responsibility for your work and your performance

5. GOALS … drive the business forward and create a common purpose for the organization.

6. RESULTS … measured against your goals. I.E. safety, quality, productivity, customer satisfaction.

7. FRUGALITY … spend wisely. Resourcefulness saves money.

8. TAKE ACTION … Indecision leads to stagnation. Be agile.

9. WORK SMARTER, NOT HARDER … keep it simple. Stay organized.

10. POWER OF HABIT … be consistent. Be disciplined in maintaining good behaviors.

11. INNOVATION … improve something every day. Don’t settle for ‘the way it’s always been done.’

12. TEAMS … we all win together. Never say ‘that’s not my job.’

Mickey Engineered Vehicles

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Tom Arland, President

800-334-961

Steve Mason, Midwest Sales

336-210-6133

Gary Remley, Northeast Sales

203-312-0136

Dane Meyer, Southwest, West Sales

336-402-9548

Todd Holm, Southeast Sales

336-880-8380

Forrest Howard, Vans/Vending Sales

336-803-3387

Rocky Barham, Parts

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Kyle McLaughlin, Mid-Atlantic Fleet Services

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Rob Piotrowski, Northeast Fleet Services

800-938-5181

Robert Badely, Southeast Fleet Services

800-276-5891

Mike Parker, Midwest Fleet Services

800-791-6965

Larry Jacobs, High Point Customer Support

336-888-2218

Tim Davis, High Point Media Relations

203-564-3913

Kevin Turpin, Berwick, PA Plant Manager

570-706-6126